Posted On 29 November 2017 By MicroPyramid
In Salesforce, when you go to the home page of any object, you will get to see a standard view of records in that object. If you want to look at the important and useful records of an object in the form of a list, Custom List views are created.
Posted On 27 November 2017 By MicroPyramid
In many businesses, when customers raise cases, and they are assigned manually to the agents by looking over the case details. But nowadays, cases are automatically escalated to the support agents by providing rule criteria. In Salesforce, we use escalation rules to automatically escalate cases.
Posted On 24 November 2017 By MicroPyramid
Customers in these days expect quick resolutions to their queries. In Salesforce, to resolve queries for the customers in a fast and efficient manner, we have Live Agent. This live agent provides customers the ability to interact with the support agents.
Posted On 30 October 2017 By MicroPyramid
Salesforce Object Query Language(SOQL) is used to fetch the data from Sobject in salesforce organization. As we know SQL is used by .Net developers to get data from a database in the same way SOQL is used by salesforce developers to get the data.
Posted On 21 October 2017 By MicroPyramid
Customers can submit their cases directly in their website using a simple web-to-case form. These forms are used to convert submitted information into customer support requests and cases which can be seen in Salesforce.com