Salesforce Consulting & Development for US Businesses
Salesforce consulting and development is the work of implementing, customizing, integrating, and maintaining the Salesforce CRM so it fits how your business actually sells and serves customers. We deliver Sales Cloud, Marketing Cloud, custom Apex and Lightning, integrations, and Agentforce AI.
Salesforce Services
Six ways we work on Salesforce orgs, starting with AI agents, through first setup, to ongoing support
Agentforce and AI Agents
Agentforce agents that answer customer questions, qualify leads, and update records, designed with guardrails, limited data access, and a log of every action.
- Agent Design
- Guardrails and Data Access
- Reviewable Action Logs
Development Services
Custom objects, Flow, Apex, Lightning Web Components, and AppExchange managed packages, built around your processes.
- Custom App Development
- Apex & Triggers
- Lightning Components
Implementation Services
Discovery and org review, Sales and Service Cloud setup, data migration, go-live, and training.
- Discovery and Org Review
- Sales Cloud Setup
- Data Migration
Integration Services
Integration of Salesforce with your existing systems, APIs, and third-party applications.
- API Development
- Third-party Integration
- Data Sync
Managed Services
Ongoing admin, support, release checks, and user training after go-live.
- Salesforce Administration
- Release Checks
- User Training
Hire Salesforce Developers
A dedicated developer, an extension to your in-house team, or a fixed-scope project.
- Dedicated Developer
- Team Extension
- Project-Based
Our Process
Four stages, with working configuration to review at each step
Discovery
Requirements analysis and business process assessment
Strategy
Solution architecture and implementation roadmap
Development
Agile development with regular demos and feedback
Deployment
Go-live, training, and ongoing support
Why Choose MicroPyramid for Salesforce?
We have been building software since 2014. Experienced engineers scope and build your Salesforce work, and you talk to them directly.
Experienced Salesforce Engineers
Hands-on delivery across Sales, Service, and Marketing Cloud, Apex, LWC, Flows, and integrations.
Direct Access to Engineers
You talk to the people building your org, not a layer of account managers.
Agile, AI-Assisted Development
Short sprints with regular demos. AI tools help with routine code and tests, and an experienced engineer reviews every change.
Frequently Asked Questions
Straight answers to what US teams ask us before starting a Salesforce engagement.
What is Salesforce consulting and development?
Salesforce consulting and development is the work of implementing, customizing, integrating, and maintaining the Salesforce CRM so it fits how your business actually sells and serves customers. It spans configuration (objects, workflows, automations), custom development (Apex, Lightning components, APIs), connecting Salesforce to your other systems, data migration, and ongoing administration, turning the platform into something that matches your real processes rather than forcing your team into generic defaults.
Should we hire a Salesforce consulting firm or build an in-house team?
An outside consulting firm is usually the lower-risk start. Hiring certified Salesforce admins, developers, and architects in-house is expensive and slow, and a single hire rarely covers configuration, Apex development, integrations, and architecture all at once. A firm brings that full range from the start, extends your team for the implementation, and can hand off to your in-house staff later. Many teams keep an outside firm for complex development and managed services even after building a small internal admin function.
What drives the cost of a Salesforce implementation?
It depends on scope. A focused Sales Cloud or Service Cloud setup is a smaller engagement than a multi-cloud implementation with heavy custom development and integrations. The largest cost drivers are how many clouds you use, how much custom Apex and Lightning development is needed versus point-and-click configuration, integrations with other systems, and the volume and quality of data to migrate. We scope the work up front in a discovery phase so you see where the effort goes and get a fixed estimate before the build starts, and AI-assisted engineering with human review keeps routine work lean.
How long does a Salesforce implementation take?
It depends on scope. A focused Sales or Service Cloud implementation is much shorter than a multi-cloud rollout with custom development and integrations, which is best delivered in phases. We give you a timeline after discovery, then build in agile sprints with regular demos, and go live with training and support, so you see working configuration early and can adjust before full rollout rather than waiting for a single big launch.
What is the difference between configuration and custom development (Apex / Lightning)?
Configuration uses Salesforce's built-in tools (custom objects, fields, page layouts, flows, and automation) to tailor the platform without code, and it covers most business needs. Custom development with Apex and Lightning is for logic the platform cannot express declaratively: complex business rules, custom UI components, triggers, and deep integrations. Good practice is to configure first and write code only where it genuinely adds value, which keeps the org maintainable and easier to upgrade. We do both and recommend the lighter option wherever it fits.
Can you build AI into Salesforce, including Agentforce?
Yes. Beyond traditional configuration and development, we build AI into Salesforce, including Agentforce, Salesforce's framework for autonomous AI agents that handle routine tasks like answering customer questions, qualifying leads, and updating records. AI agents can take on routine work that otherwise needs a person or custom code. We design them with guardrails and limited data access, and log what each agent does so your team can review it.
Which Salesforce clouds and services do you cover, and do we keep ownership?
We cover Sales Cloud, Marketing Cloud, and AppExchange development, plus CRM strategy, implementation, customization, integration, administration, and managed services. We integrate Salesforce with your existing systems and handle data migration as part of the rollout. You keep full ownership of your Salesforce org, configuration, and any custom code we build.
Planning Salesforce Work?
Book a free consultation. We review what you have and what you need, then give you a fixed estimate after discovery.