what is salesforce and what does it do?

You have heard about salesforce.com before the CRM, Salesforce.com’s CRM is broken down into several services. Salesforce.com’s share prices increasing steadily over recent years.

One of salesforce.com CRM service is Salesforce. In this blog post you will get the below information.

  • What is salesforce?
  • What is salesforce CRM?
  • How do companies actually use salesforce?
  • What does Micropyramid do with Salesforce Cloud?

What is Salesforce

  • Salesforce is the primary enterprise giving among the Salesforce platform. Salesforce Provides the interface to companies for managing the cases and tasks, and allows automatic routing. Salesforce provides a portal for the customers to trace their own cases and tasks, includes social networking plug-in that enables the user to track the conversation regarding their company on social networking websites, provides analytical tools and different services as well as email alerts, Google search, and access to customers' claim and contracts
  • Now a days salesforce is one of the first global company to successfully utilize a cloud-based CRM software. Salesforce has been able to leverage cloud technology and build a range of applications for businesses to higher hook up with their customers and assist in giving them key insights into their services through analytics and apps.

Now coming to the main point what is Salesforce CRM means

What is Salesforce CRM

Before Knowing about Salesforce CRM we will have a glance about CRM

  • Customer Relationship Management (CRM) is a technology which manages your company relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies keep connected to customers, streamline processes, and improve profitability," as per Salesforce.
  • Salesforce CRM: Salesforce is a top-notch CRM application designed on the Force.com platform. It will manage all the client interactions of a company through completely different media, like phone calls, website email enquiries, communities, still as social media. Salesforce handles all the client relationships, by focusing on the sales, marketing and support processes. This can be done by operating with the standard objects, and facilitating the relationships between them. If require any support regarding salesforce crm consulting then contact at hello@micropyramid.com

This is all good but how actually does companies use Salesforce? Below are some points which gives you the brief explanation for your question.

How do companies actually use salesforce?

  • Micropyramid use Salesforce to understand their customer needs, connect with them on a variety of levels and help to grow their customer base. Our team track the customer success and support, customer complaints and a variety of CRM functions can be accessed and stored in the cloud by the help of Salesforce software in real time.
  • Most of the companies use Salesforce in different categories, each have their own benefits which are helpful for company growth, They are Salesforce's sales cloud gives companies the ability to track contacts, opportunities and manage a team to increase sales. The service cloud allows companies to connect with customers and deliver premium customer service by showing customer activity. With their marketing cloud, Salesforce helps companies to track customer journeys while providing multichannel marketing campaigns, while their community cloud allows companies to directly interact with their customers and allows their customers to interact with each other.
  • Now-a-days, Salesforce has been implementing the Artificial Intelligence (AI) into the cloud platform, which helps to analyze the workflow and produce more accurate forecasting.

What does Micropyramid do with Salesforce on different categories of Salesforce cloud?

Micropyramid uses a cloud-computing software distribution model which hosts application and make it available. Micropyramid offers a wide range of features in all functional areas of the Salesforce as below,

  • Salesforce in Marketing Team: Micropyramid marketing team provides salesforce professional edition and above allows the creation to track marketing campaigns. Micropyramid marketing team can create, implement it and track each campaign to measure success and automatically feed leads to sales team. Our team allows to send mass emails to prospect lists or existing contacts which keep in contact with source of revenue. Our companies Web-to-lead is available for all editions except contact manager. Check more information about salesforce marketing cloud services
  • Salesforce in Sales Organization: Salesforce is a contact and pipeline manager which allows sales to function more efficiently no matter where they are physically. Micropyramid sales team keep track on leads, opportunities, accounts, partners or competitors. Our sales team integrates tightly with outlook and other mail clients to synchronous calendars, and associate emails with proper contact. Get the information about our Salesforce Sales cloud servics
  • Salesforce in Customer Support Team: Micropyramid salesforce team keeps track of various customer issues and tracks them for resolution on various escalation rules based on the importance of the client and closing time. Our employees improves customer satisfaction levels as the issues do not fall through loopholes and are directly escalated to the next level for the development and management when there is no fixed time. Our Management team can track problem area in products and address by using Extensive reporting.
  • Salesforce in Management: Micropyramid salesforce team provides the management of a company with visibility on what is happening in sales, support and marketing teams with visual dashboards and extensive reporting features. Micropyramid management team can immediately see what’s working, which is needed to improve and accurate forecast sales revenue based on criteria they establish.
  • Salesforce in Training: Micropramid has salesforce training and supporting features those are above the industry standards. Our salesforce team provides the answers for the questions easily which are raised by our users, The answers are clarified via online or manually or by sharing the videos. Our company provides tips and best practices of salesforce too
  • Salesforce in Application Integration: Micropyramid can be integrated with other systems to extend its functionality through the salesforce business App Store i.e., Salesforce AppExchange Development which is a huge marketplace of products to integrate with the popular systems to extend its functionality. Depending on the complexity and functionality the application will be available for you at free of cost or to be purchased.
  • Our company uses Salesforce.com which is a suite of CRM products that work together to make today's corporate companies functions more efficiently and profitable. If you feel that salesforce is the right choice for your business then contact our certified developers for detailed consultation.

Posted On 29 August 2019 By MicroPyramid


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