Salesforce gets its CRM updated for every release. Generally, Salesforce has three releases per year(spring, summer, winter). In this we are going to look into updates and features of summer '18 release notes.
In many websites, we come across a page displaying first and then redirecting to the main website page automatically or clicking on a button, which is known as splash page. In Salesforce, we can have splash pages for tabs(custom objects). Upon clicking on the tab, we can have a splash page first and then the regular tab as it is.
In any business communication among employees, customers, users and clients are very important. To collaborate and communicate in Salesforce we use communities. Communities will make sure that the customers get solutions to their queries in one place.
Apex provides collections such as List, Set, Map. These are similar to arrays, but these collections have advanced features and easier methods than an array. Set is a collection of unordered elements and don't contain any duplicate values.
Salesforce is used by many users whose native languages are different, If the application doesn't have any Multilanguage feature, it would be difficult for the users to use it. So, in Salesforce we have Custom Labels where multilanguage applications can be created.
In any Organization, Support is important to enhance good relationship with their customers. In Salesforce, whenever a customer mails any need of support or interaction with the organization, then the mail is automatically converted into case and assigned to the certain user based on the subject and information available in that mail. In this, we will look into Email-to-Case and On-Demand Email-to-Case.