Salesforce is used by many users whose native languages are different, If the application doesn't have any Multilanguage feature, it would be difficult for the users to use it. So, in Salesforce we have Custom Labels where multilanguage applications can be created.
In any Organization, Support is important to enhance good relationship with their customers. In Salesforce, whenever a customer mails any need of support or interaction with the organization, then the mail is automatically converted into case and assigned to the certain user based on the subject and information available in that mail. In this, we will look into Email-to-Case and On-Demand Email-to-Case.
In salesforce organization, when you have to work on lot of leads and each lead will be at different stage. To make it easier to manage all those leads you should automate your business process, you can do it by creating reminders such that you won't miss anything on anyone.
When you want to send information from Salesforce organization to any third party external service, Outbound messaging is used in Salesforce. It is a part of workflow rule, like whenever an action is triggered and an Outbound message is defined for that particular action, then the information will be delivered to external service as specified.
Salesforce provides two relationships known as one to many relationship and many to many relationship(this can be done using junction object). Hence in this, we create one to one relationship by using lookup field, using roll up summary and triggers.
Opportunity splits allows sales representatives to divide credit and revenue on any sales deal. If your sales process splits revenue from closed-won deals to give credit more than one team member then opportunity split feature will be used.