MicroPyramidBlog

With the invention of new javascript frameworks and libraries, it is difficult for jquery to return to its prominence, but jquery will still be used by developers.

Customers can submit their cases directly in their website using a simple web-to-case form. These forms are used to convert submitted information into customer support requests and cases which can be seen in Salesforce.com

Salesforce Object Query Language(SOQL) is used to fetch the data from Sobject in salesforce organization. As we know SQL is used by .Net developers to get data from a database in the same way SOQL is used by salesforce developers to get the data.

Apex provides collections such as List, Set, Map. Each collection has its own properties and characteristics that make them to use widely in salesforce. One of them is Map and we will see about it.

In this blog post, we will learn how to setup and use gitlab container registry to implement, test build and deploy your code automatically with Docker.

Customers in these days expect quick resolutions to their queries. In Salesforce, to resolve queries for the customers in a fast and efficient manner, we have Live Agent. This live agent provides customers the ability to interact with the support agents.

In many businesses, when customers raise cases, and they are assigned manually to the agents by looking over the case details. But nowadays, cases are automatically escalated to the support agents by providing rule criteria. In Salesforce, we use escalation rules to automatically escalate cases.

HTTP Authentication is used to allow access limit to a site or particular directories by validating the username and password. HTTP basic authentication can also be combined with other access restriction methods, for example, restricting access by IP address or by geographical location.

In Salesforce, when you go to the home page of any object, you will get to see a standard view of records in that object. If you want to look at the important and useful records of an object in the form of a list, Custom List views are created.

In Salesforce, field update is used to change or update field records. This can be done by a creating field update actions and associating them with workflow rules, approval processes or entitlement processes.