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In every case, it’s hard to deal with tables containing a huge number of records. You can make skinny tables to contain oftentimes utilized fields and to maintain a strategic distance

Customers can submit their cases directly in their website using a simple web-to-case form. These forms are used to convert submitted information into customer support requests and cases which can be seen in Salesforce.com

Salesforce Object Query Language(SOQL) is used to fetch the data from Sobject in salesforce organization. As we know SQL is used by .Net developers to get data from a database in the same way SOQL is used by salesforce developers to get the data.

Apex provides collections such as List, Set, Map. Each collection has its own properties and characteristics that make them to use widely in salesforce. One of them is Map and we will see about it.

Customers in these days expect quick resolutions to their queries. In Salesforce, to resolve queries for the customers in a fast and efficient manner, we have Live Agent. This live agent provides customers the ability to interact with the support agents.

In many businesses, when customers raise cases, and they are assigned manually to the agents by looking over the case details. But nowadays, cases are automatically escalated to the support agents by providing rule criteria. In Salesforce, we use escalation rules to automatically escalate cases.

In Salesforce, when you go to the home page of any object, you will get to see a standard view of records in that object. If you want to look at the important and useful records of an object in the form of a list, Custom List views are created.

In Salesforce, field update is used to change or update field records. This can be done by a creating field update actions and associating them with workflow rules, approval processes or entitlement processes.

Web-to-lead allows you to create a lead record in Salesforce whenever a visitor submits contact information on your website. This all can be done by creating web-to-lead form with required fields and customization's.

In Salesforce it is quite difficult to send email to users individually when there are many. So, upon creating public groups with required users working on a particular project or something else. We can send emails to required particular users using public groups.