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How to set up escalation rules in salesforce

In many businesses, when customers raise cases, and they are assigned manually to the agents by looking over the case details. But nowadays, cases are automatically escalated to the support agents by providing rule criteria. In Salesforce, we use escalation rules to automatically escalate cases.

How to use Map methods in Salesforce

Apex provides collections such as List, Set, Map. Each collection has its own properties and characteristics that make them to use widely in salesforce. One of them is Map and we will see about it.

Basic Live Agent Implementation

Customers in these days expect quick resolutions to their queries. In Salesforce, to resolve queries for the customers in a fast and efficient manner, we have Live Agent. This live agent provides customers the ability to interact with the support agents.

Ten Sublime plugins useful for your daily python/Django development

Sublime text editor comes with its basic setup as a normal text editor. We need some set of plugins to make it useful for any realtime development. In this blogpost we list ten plugins that will be useful for your daily python/Django development.

How to run a SOQL query in Salesforce

Salesforce Object Query Language(SOQL) is used to fetch the data from Sobject in salesforce organization. As we know SQL is used by .Net developers to get data from a database in the same way SOQL is used by salesforce developers to get the data.

How to filter a Django Queryset using Extra

Using SQL Queries in Django ORM - Filtering extra objects within in a single query, to reduce the number of queries.

Overriding Django Model behaviour with Proxy Model

The main Usage of a proxy model is to override the main functionality of existing Model. It is a type of model inheritance without creating a new table in Database. It always queries on original model with overridden methods or managers.

how to pass extra context data to serializers in django-rest-framework ?

Django rest-framework passes extra context data to serializers for the best design of rest applications. we can use "context" parameter in serializers to pass extra context. In viewsets, generic view simply override or overload the method get_serializer_context.

Well structured Software Development Life cycle(SDLC) and Its Phases

Know about software development life cycle(SDLC) and its phases to build a systematic, quality and well-structured application.

Understanding Routers in Django-Rest-Framework

By using routers in django-rest-framework we can avoid writing of url patterns for different views. Routers will save a lot of time for developing the API for larger projects. Routers generates standardized url patterns for better maintenance of url structure. We can expect consistent behaviour from viewsets and routers. We can also avoid repetitive code in views.

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